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Policy


Girl's Dresses


We at Sweety Dresses take pride in bringing you quality dresses for all occasions. If by any chance, you are unsatisfied with your order, we will gladly assist you in either exchanging or refunding your money provided the following correct procedure is taken.

Exchanges

For exchanges, please contact us via phone or email within 48 hours of receiving your package. Packages must be postmarked within 3 days of receiving the original item. Please note that this does NOT mean we must receive the item within 3 days. If the package is not postmarked within the allowed 3 days of receiving the item, it will automatically be disqualified for an exchange. We will only make one time exchange per order.

Please enclose a copy of the invoice and write the invoice number on the box: this is also your Return Authorization number. Make sure that the item you are exchanging is in its original condition, with the original tag and wrappings. We reserve the right to charge up to 50% of the original price in restocking fee for damaged or tainted items and all the exchange items will be charged for restockinf fee which is 20% of the dress price. We will not be responsible for any items lost or damaged during the shipping process.

All shipping fees incurred on exchanges are the buyer's responsibility.

Returns

For returns, please contact us via phone or email within 48 hours of receiving your package. Packages must be postmarked within 3 days of receiving the original item. Please note that this does NOT mean we must receive the item within 3days. If the package is not postmarked within the allowed 3 days of receiving the item, it will automatically be disqualified for a return.

Please enclose a copy of the invoice and write the invoice number on the box: this is also your Return Authorization number. Make sure that the item you are returning is in its original condition, with the original tag and wrappings.

The shipping fee* of the original order and a 20% restocking fee will automatically be deducted from returns. Furthermore, all orders with free shipping will be charged $12 for any items returned. We reserve the right to charge up to 50% of the original price in restocking fee for damaged or tainted items.

All shipping fees incurred on a return are the buyer's responsibility

**Keep in mind that the free shipping is for our customers who purchase and keep the items.

Women's Dresses


Returns

We do not accept returns under any circumstances.

Exchanges

For exchanges, please contact us via phone or email within 48 hours of receiving your package. Packages must be postmarked within 3 days of receiving the original item. Please note that this does NOT mean we must receive the item within 3 days. If the package is not postmarked within the allowed 3 days of receiving the item, it will automatically be disqualified for an exchange. We will only make one time exchange per order.

Please enclose a copy of the invoice and write the invoice number on the box: this is also your Return Authorization number. Make sure that the item you are exchanging is in its original condition, with the original tag and wrappings. We reserve the right to charge up to 50% of the original price in restocking fee for damaged or tainted items.

We will not be responsible for any items lost or damaged during the shipping process. All shipping fees incurred on exchanges are the buyer's responsibility.

Clearance Items

There is absolutely NO RETURNS OR EXCHANGES for clearance items. All sales made are final and under no circumstances will they be qualified for an exchange or return.
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