Shipping Policy

Payment Policy

For United States customers, we accept the following payment methods: credit card or debit card (MasterCard, VISA), money order, and cashier’s check.
For other international customers, we only accept the following payment methods: postal money order in United States currency or bank wire transfer.
We do NOT accept personal checks or credit cards issued outside the United States.

Shipping Policy

Please note that shipping costs will be added to your order at the end.
The merchandise will be shipped in 1-2 business days by UPS ground unless otherwise specified. Please let us know if you would like to use a different shipping company.

Return Policy

Your satisfaction is very important to us. There are no Returns or Exchanges.
For defective products please contact us immediately upon receipt of the package.
Please call us to obtain instructions regarding the return procedure. Please note that shipping charges are non-refundable.
Bona Kids is not responsible for any shipping delays, lost or stolen items, or other shipping errors caused by the delivery carriers.

Out of Stock

In case a product is out of stock, the customer will be notified within 1 business day (excluding weekends) after the date of the order. The order will be shipped as soon as the new stock comes in.